Orlando International Airport provides a barrier-free path and accessible services throughout the facility for individuals with disabilities

Facility Design

The airport is comprised of a Terminal with an “A-Side” and a “B-Side”. Check the map and locate the terminal for your specific airline; park at the side of the terminal that corresponds with your airline to minimize travel distances within the airport

  • Ticketing and All Gates are located on Level 3
  • Baggage Claim is located on Level 2
  • Ground Transportation is located on Level 1
  • Minimal changes between floors
  • There is no change of floor/level from check-in to boarding the aircraft
  • Automated People Mover (APM) system is provided to and from gate areas
  • Roll-on/roll-off train system requires no change of floor/level between the Main Terminal and the Gates
  • Elevators, escalators, and moving walkways are provided to minimize walking distances. Moving walkways transport you from the parking garages to the Main Terminal.
Tram

Services

Accessibility Services Map

Accessibility Services Map
  • Map Key
    • Elevator Icon Elevator
    • Companion Care Restroom Icon Companion Care Restroom
    • Adult Changing Table Icon Adult Changing Table
    • Information Booth Icon Information Booth
    • Service Animal Relief Area Icon Service Animal Relief Area
    • Visual Paging Display Icon Visual Paging Display
    • Escalator Icon Escalator
    • Train to Main Terminal Icon Train to Main Terminal
    • TTY/TDD - Teletypewriter Icon TTY/TDD - Teletypewriter
  • Adult Changing Table
    Adult Changing Tables

    Adult changing tables are installed in all companion care restrooms.

  • Curbside Check-In
    Curbside Check-in

    Passengers may be dropped off on Level 3 (Departures) curbside check-in if provided by your airline. If your airline does not provide curbside check-in service, please consult them prior to your arrival for assistance. You are welcome to drop off, park, and reunite back curbside with your party. If you wish to park after dropping off passengers and luggage, follow signs to Terminal Parking, or use the “Quick Park” ramp on the “A-Side” or “B-Side” Terminal Departures Level to access the Terminal Parking.

  • Ground Transportation
    Ground Transportation
    • Vehicles (Airport and Vendor) include passenger lifts
    • When utilizing Ground Transportation (GT), please first alert your airline provider of any wheelchair or skycap service needs. Also, alert your GT driver of your service needs.
  • Hidden Disabilities Sunflower
    Hidden Disabilities Sunflower Program

    The Sunflower Lanyard Scheme® acts as discreet identification that the wearer, or their companion, has a hidden disability and might require additional assistance.

    Hidden Disabilities Sunflower LanyardWearing a sunflower lanyard enables passengers to self-identify to staff that they have a hidden disability. It is a voluntary program in which passengers are not required to participate. Passengers may choose, but are not required, to disclose their disability on the card attached to the lanyard. They may also provide a contact name and phone number on the card, which is helpful if they become lost or separated from their party. Airport staff are trained to recognize the lanyards and to be understanding if additional help is needed. Lanyards are available at the Main Terminal Information Booths, located on Level 3 (Departures Level), prior to the security checkpoint. A valid flight itinerary or boarding pass is required.

    Wearing a lanyard DOES NOT guarantee fast tracking through security or any preferential treatment. Passengers may also arrange special assistance with their airline and TSA Cares.

     

  • Hotel
    Hotel

    Hyatt Regency Orlando International Airport is located inside the airport and offers 20 specially equipped accessible rooms.

  • Information Kiosk
    Information Booths

    Information Booths are located on Level 3 (Departures) on the “A-Side” of the Main Terminal near each of the Security Checkpoints. Note: Information Booths are open from 6:00 a.m. to 8:00 p.m. phone (407) 825-2352 and (407) 825-2355

  • Baggage Chart
    Luggage Carts
    • Luggage carts are available in the “A-Side” and “B-Side” garages, rental car areas (in the “A-Side” and “B-Side” garages) and on the “A-Side” and “B-Side” of the Main Terminal on Levels 1, 2 and 3
    • Luggage carts are not permitted through security
    • Luggage carts are available at a nominal fee
  • Mobility Devices
    Mobility Devices
    • Wheelchairs, electric scooters and segways are recognized mobility devices; wheelchairs are available through your airline
    • Please note TSA screening requirements for Mobility devices-see www.tsa.gov
  • Parking Icon
    Parking
    • Garage Parking and Terminal Top Parking
      • Garage A and B – Accessible parking spaces are located near the elevator shafts on each level
      • Garage C – Accessible parking spaces are located near the elevator shafts on levels 3 and 5
      • Terminal Top Parking – Accessible parking spaces are located near the elevator shafts on each level
    • Oversized Vehicle Parking (over 7′-0″ high)
      • Oversized vehicle parking is available adjacent to the “B-Side” garage. An accessible route is provided from the oversized parking through the garage to the elevators that take you to the terminals
      • Oversized vehicle parking is also offered at the North Park Place Economy Parking (Blue) lot
      • NOTE: Vehicles over 7′-0″ high cannot be accommodated in the Garages
    • Valet Parking
      • Valet parking is accessed from the Hyatt Regency Orlando International Airport Hotel
    • Loading and Unloading Zones
      • Designated Loading and Unloading zones are located on Levels 2 and 3 in both “A-Side” and “B-Side” of the Main Terminal
    • Economy Parking (North Park Place and South Park Place)
      • Accessible parking is also available in the economy parking lots, including accessible shuttles for service to/from the terminals
    • Cell Lot
      • Cell phone lots are located North and South of the Main Terminal; drivers can wait to pick up passengers; accessible parking is designated
    • Discounts: MCO provides free parking in accordance with section 316.1964 of the Florida Statutes for those vehicles with specialized equipment, such as ramps, lifts, or foot or hand controls, or vehicles displaying the State of Florida Toll Exemption Permit or vehicles with a disabled veterans plate.
    • More information regarding fees, payment methods, screening and other information can be found on our Parking page.
  • Phone
    Phones

     

    • Pay Phones: Pay Phones are accessible with volume control settings
    • Page Phones and emergency phones are hearing aid compatible with volume control
    • Text telephones (TTY) are available in each terminal
  • Restrooms
    Restrooms

    All public restrooms are accessible.

    Adult changing tables are installed in all companion care restrooms.

  • Service Animal Relief Area
    Service Animal Relief Areas

    Service Animal Relief Areas are available:

    • Before security
      • Main Terminal, Level 2, “A” side – at the east end of the building (to the right as you exit the building)
      • Main Terminal, Level 2, “B” side – at the west end of the building (to the right as you exit the building)
    • After security
      • Gates 1-29 – on the wing for gates 20-29
      • Gates 100-129 – across from gate 121
  • Skycap
    Skycaps

    Skycaps are available to assist passengers. Typical services include curbside check-in, carrying baggage, wheelchair assistance, etc. Please contact your particular airline to arrange for assistance from its skycaps. It is customary to tip skycaps for services provided.

  • Web Site Accessibility
    Web Site Accessibility

    Accessibility toolbar

    This web site utilizes the ReciteMe accessibility tool bar, which can be accessed by clicking “Accessibility” on the Main Menu located at the top of every page. The tool bar provides a variety of accessibility features to enable users to customize the way they interact with this web site, including:

     

     

    Screen Reader – which converts text to speech for site impaired users

    Reading Assistance – provides a ruler, screen mask, magnifier, margins and a dictionary to assist users reading the site

    Styling – allows users to change the color scheme, as well as the text’s font style, size, color and spacing

    Translation – translates the site into over 100 languages, including 35 languages available as text to speech

    For a demonstration of the capabilities, please click the image above.

  • Wheelchair
    Wheelchairs

    If you require a wheelchair, please contact your airline in advance and they should be able to provide a wheelchair for your use within the airport.  If you require a wheelchair for the duration of your visit, please email Visit Orlando or visit its web site.  They should be able to provide you with a list of companies offering such a service.