Information Kiosk

Have questions?

You may have questions while traveling at Orlando International Airport. Everything you’ll need to know is on our website. We’ve gathered the most frequently asked questions below. Click headings to explore.

  • Checking In
      • Can I check-in in the parking garage?

        Yes, airline check-in services are available from 6:00 am to 2:15 pm for passengers flying to U.S. destinations on Alaska, American, Delta, JetBlue, Southwest and United, on level “R1” of Parking Garages A and B. The complimentary service allows passengers to check their baggage (airline baggage fees apply) and receive boarding passes before even entering the terminal, as long as they check-in at least 90 minutes and no more than 4 hours prior to original flight departure time. The “A” Garage location is located on the west end and the “B” Garage location is on the east end (i.e. the ends nearest the entrance ramps).

      • Does my child need an I.D. card?

        Children under 18 years of age usually are not required to have a photo ID for domestic flights; however, as each airline has its own requirements, please contact your airline directly to confirm its ID requirement for minors. If you do need to obtain a photo ID for you or your child, they can be obtained from a number of suppliers.

      • How long before my flight should I arrive at the airport?

        The Greater Orlando Aviation Authority recommends arriving three hours before your scheduled departure time, but please check directly with your airline for specific recommendations for your flight.

      • How early does the airport open?

        The airport is open 24 hours per day; however, each airline sets its own hours of operation which is dictated by its flight schedule, therefore please contact your airline directly to determine how early you may check-in for a flight.

  • Getting Around
      • How do I cross from Terminal A to Terminal B?

        Terminal A and Terminal B are opposite sides of the same building, which is only 525 feet across. Crossing from Terminal A to Terminal B (or vice versa) can be done on Level 3. If you have descended to the Arrivals/Baggage Claim Level (Level 2), or Ground Transportation Level (Level 1), you may return to the Departures Level (Level 3) with your baggage to cross to the other side.

      • How do I get from Terminal C to Terminals A & B?

        If you are connecting between terminals (e.g. arriving at Terminal C and picking up a rental car at Terminal B) a shuttle bus service operates from 10:30am – 10:30pm, between Terminal C and Terminals A & B.

        Pick-up and drop-off is at:

        Terminal C: Level 2 (Departures) at Door C17
        Terminal B: Level 1 (Ground Transportation) at Space B29

      • How do I request a wheelchair?

        If you require a wheelchair, please contact your airline in advance and they should be able to provide a wheelchair for your use within the airport. If you require one for the duration of your stay, please email Visit Orlando or visit their web site. They should be able to provide you with a list of companies offering such a service.

      • How do I request assistance for elderly/minor/disabled passengers?

        Skycaps are available to assist passengers. Typical services include curbside check-in, carrying baggage, wheelchair assistance, etc. Please contact your particular airline to arrange for assistance from its skycaps. It is customary to tip skycaps a few dollars for service provided.

      • Can I go to a Gate Area that I’m not departing from/arriving at?

        Transiting Between Gate AreasYou will only be allowed through the security checkpoint for the Gate Area from which you are departing. However, due to the configuration of the Terminals A & B, it is possible to access either Gates 1-29 AND Gates 30-59, OR Gates 70-99 AND Gates 100-129 once you have passed through the security checkpoint for your gate.

        Similarly on arrival in Terminals A or B, you may access either Gates 1-29 AND Gates 30-59, OR Gates 70-99 AND Gates 100-129 depending on the gate at which you arrive, by switching Gate Links (APM) in Terminals A & B. If you wish to access the other Gate Area which is paired with yours, go directly to the other Gate Link (APM) as soon as you disembark the Gate Link (APM) in Terminal A or B. Do not go past the security checkpoint and out into the Terminal otherwise you will NOT be allowed back through security to access the other Gate Area.

        Please note that this may not be possible during certain times of the day for security reasons while international passengers are arriving in the terminal.

        Terminal C only has one security checkpoint and so all gates may be accessed once you have passed through security.

         

  • While You're Waiting
      • Coloring Book

        Download the MCO Coloring Book and show your creative talents while waiting for your flight.

      • What can I do while waiting for my flight?

        Orlando International Airport offers many ways to pass the time while waiting for your flight. In addition to the numerous shops, restaurants and bars in Terminals A, B & C and the Gate Areas, the Hotel Atrium between Terminals A & B near the Security Checkpoint for Gates 70-99 provides a very pleasant “city park” atmosphere where you can sit and watch the world go by. The Terminal Top Parking garage is also one of the highest points around, and provides excellent views of the airfield, downtown Orlando, and the attractions, including the nightly fireworks displays.

      • Is wireless internet (Wi-Fi) access available in the terminal?

        Wireless internet access (Wi-Fi) is available in all public areas of the airport and is provided free of charge. These Access Points provided by the Greater Orlando Aviation Authority (GOAA) use the WiFi SSID “MCO Internet”. Other access points and peer-to-peer connections which may be listed as available networks are NOT provided by GOAA.

        Please note that “personal hotspot” devices interfere with the airport’s free Wi-Fi and so if you experience poor performance on the airport “MCO Internet” SSID, please try moving to another location away from other passengers’ active devices, and please help us conserve bandwidth by turning off personal hotspots when not in use.

        Cellular/PCS wireless is also available from AT&T, Sprint, T-Mobile and Verizon.

        There are also several kiosks which offer travelers internet connections, in addition to the standard dial service offered by the phone company via the RJ-11 jacks in the pay phones.

      • Airline Lounges

        Orlando International Airport has seven lounges for passenger use:

         

      • Nursing Rooms/Pods

        Orlando International Airport provides nursing rooms/Mamava nursing pods throughout the terminal buildings.

        • Terminal B
          • Mamava Nursing Pod on Level 2, across from baggage claim carousel 24
        • Gates 1-29
          • Mamava Nursing Pod near entrance to gates 10-19
          • Nursing Room near gates 20-29
        • Gates 30-59
          • Mamava Nursing Pod near entrance to gates 30-39
        • Gates 70-99
          • Nursing Rooms on each concourse (Gates 70-79, 80-89, & 90-99)
        • Gates 100-129
          • Mamava Nursing Pod near entrance to gates 100-110
          • Nursing Room near gate 101
        • Terminal C
          • Nursing Room on Level 1 (Ground Transportation) and Level 2 (Check-in and at entrance to Gates C230-C238)
          • Nursing Room on Level 2 (Ground Transportation)
        • Gates C230-C238
          • Nursing Room near gates C234 and C238
        • Gates C240-C245
          • Nursing Room near gate C244
        • Ground Transportation Facility
          • Nursing Rooms on Level 4, near the bridge to Garage C
        • Train Station
          • Nursing Rooms on floors 1, 3 and 5
      • Does Orlando International Airport have a USO?

        Yes, the USO Welcome Center is a military-only lounge located in Terminal A, Level 1. Our center caters to troops and military family members transiting through Orlando, providing a “home away from home” atmosphere where we convey the public’s appreciation for our military. Amenities include business stations with free Internet and e-mail access, TVs, gaming stations, a sleeping room, a children’s room and complimentary food and drinks. USO volunteers are on-hand to assist with travel arrangements and information on local services and to greet service members upon their return from overseas. Hours: 9:00 a.m. to 3:00 p.m., Daily.

      • Where can I smoke in the terminal?

        As of July 1, 2003, in accordance with State law, Orlando International Airport became a non-smoking facility.

      • Is there a chapel/serenity room inside the terminal?

        Terminals A & B

        There is an interfaith chapel inside Terminals A & B, located just beyond the security checkpoint for Gates 1-59, which can be accessed by any passenger holding a boarding pass

        Gates 70-99

        There is a reflection room located at Gates 70-99

        Gates C230-C245

        There is a serenity room in the Palm Court

        Church Services

        Catholic mass is held every Sunday at 12:00 pm in the lobby of the Hyatt Regency Orlando International Airport, located above the security checkpoint for Gates 70-129.

      • Where are the best places for aircraft spotting?

        On completion of a “Use of Facilities Form”, aircraft spotting/photography is permitted on Level 9 of the Terminal Top Parking Garage (which provides a panoramic view of most of the airfield and aircraft gates) and the South Cell Phone Lot. The form must be completed in person, and accompanied by a valid photo I.D., between the hours of 8:00 am and 5:00 pm, Monday to Friday (excluding public holidays), at the Public Affairs office, located in Terminal A, Level 3, in the Aviation Authority Executive Offices (to the left of the Security Checkpoint for Gates 70-129).

  • Ground Transportation
  • Picking Up/Dropping Off
      • At which terminal do I pick up/drop off passengers?

        To determine in which Terminal your airline operates, please visit the Airlines page of our web site.

      • Can I drop-off passengers without parking?

        Private vehicles may drop passengers off at the curb on Level 3 (Departures) at Terminal A or Terminal B, or Level 2 (Departures) at Terminal C. If you wish to park after dropping off passengers and luggage, follow signs to either Economy Parking or use the “Quick Park” ramp (located on the left, at the end of the Departures Curb) to access the Parking Garage A or B.

        Although dropping off passengers on the curb outside the Terminal is still permitted, vehicles may not be stationary unless actively unloading passengers and/or baggage, and under no circumstances may vehicles be left unattended.

      • Can I pick-up passengers outside baggage claim?

        Picking up passengers at the Arrivals/Bag Claim Curb (Level 2) at Terminals A & B, or Level 6 of Terminal C is permitted; however, vehicles may not be stationary unless actively loading passengers and/or baggage, and under no circumstances may vehicles be left unattended. Therefore please use the FREE! Cell Phone Lot and allow at least 20 minutes after aircraft arrival time (30 minutes if passenger has checked baggage) to allow for passengers to transfer to Terminal A or B, and exit the baggage claim area. To determine on which Terminal (A, B or C) your airline operates, please visit the Airlines page of our web site.

      • Can I meet passengers at the gate?

        Although only ticketed passengers are allowed through security and out to the gates, it is possible to have gate passes issued to non-travelers under certain circumstances. These are issued at the airline’s discretion, so please go to your airline’s ticket counter, provide a valid photo ID, and the airline will determine whether they are able to issue you a pass based on your particular circumstances.

      • Where is the best place to meet passengers arriving in Orlando?

        Terminals A and B

        • Under the Flight Information Display Boards near the Security Checkpoints for Gates 1-59 or 70-129
        • By the fountain in the Hotel Atrium, near the Security Checkpoint for Gates 70-129
        • In the baggage claim area for the airline being flown.  Please check the Airlines page to determine which baggage claim is used by each airline
        • On the Arrivals/Baggage Claim Curb (Level 2) outside baggage claim (please note that cars may not be stationary in this area unless actively loading/unloading passengers and/or baggage, therefore please allow at least 20 minutes after aircraft arrival time to allow for passengers to transfer to Terminal A or B, and exit the baggage claim area)
        • In one of the restaurants or bars in Terminal A or B
        • In McCoy’s Bar & Grill, Hemispheres Restaurant, or the lobby of the Hyatt Regency Orlando International Airport above the Security Checkpoint for Gates 70-129

        Terminal C

        • In the Meet & Greet area on Level 6 inside the terminal
        •  

          In the baggage claim area for the airline being flown.  Please check the Airlines page of the web site to determine which baggage claim is used by each airline

        •  

          In the Arrivals/Baggage Claim Curb (Level 6) outside baggage claim (please note that cars may not be stationary in this area unless actively loading/unloading passengers and/or baggage, therefore please allow at least 20 minutes after aircraft arrival time to allow for passengers to transfer to the terminal, and exit the baggage claim area)

        •  

          At one of the concessions in the terminal

        Please see the Airport Terminal page or the Arrivals Guide on our web site to find these locations.

      • How can I find out if a flight has arrived?

        Please use our live flight information display, call 407-825-TIME (8463) or contact the airline directly to determine whether a specific flight has arrived.

  • Luggage
      • Where can I leave my luggage?

        Hold My Luggage operates in Terminal B, Level 1, offering:

        • Luggage pickup/return
        • Luggage storage (same day or multiple days)
        • Luggage transport services (hotel to hotel or city to city)

        The customer signs a waiver of liability while the staff tag their bags, and gives the customer a claim ticket. The customer is then free to roam about the city luggage-free.

        To retrieve luggage the customer can return to the desk in Terminal B, Level 1, or have Hold My Luggage meet the customer at their airline check-in location.

        Terminal C features early bag storage within the baggage system. Please check with your airline to determine how far ahead of your flight you may check you baggage.

      • Can I get my luggage wrapped?

        Wrap N’ Fly operates in Terminal A, Level 1, near the USO, from 6:00am-8:00pm. They can be contacted at 407-825-1529.

  • Security
  • International Visitors
      • Can I bring alcohol (including homemade wine) into the U.S.?

        U.S. Customs and Border Protection (CBP) regulates the importation of alcohol into the United States. For more information please see the CBP web site at https://help.cbp.gov/s/article/Article-190?language=en_US

      • Can I bring animal products/foodstuffs into the U.S.?

        The United States Department of Agriculture (USDA), Animal and Plant Health Inspection Service (APHIS), Veterinary Services (VS) regulates the importation of animals and animal-derived materials to ensure that exotic animal and poultry diseases are not introduced into the United States. For more information please see the APHIS web site at https://www.aphis.usda.gov/aphis/ourfocus/importexport

      • Can I bring baby formula into the U.S.?

        According to the US Department of Agriculture, the majority of milk products originating from countries affected with Foot and Mouth Diseases are prohibited; however, Plant Protection and Quarantine has been instructed to provide some exceptions including “Milk and milk products intended for use by infants or very young children are enterable (into the U.S.) if in a reasonable or small quantity for several days’ use”.

        For more information on this topic please visit the Importations of Milk and Other Diary Products in the USDA Animal Product Manual.

      • Can I get my sales tax refunded at the airport?

        According to the U.S. Customs and Border Protection web site (www.cbp.gov), foreign visitors to the United States frequently confuse the state sales tax with value-added tax (VAT). The state sales tax is a small tax on purchases or services, calculated at the time of purchase, which the individual states assess and which the U.S. federal government neither determines nor receives. VAT, on the other hand, is a national tax commonly applied in foreign countries that is included in the actual sales price of an item. The United States does not have a VAT, and the federal government cannot refund state sales taxes. Some states do not charge tax on items shipped out of state, therefore please ask about sales-tax policies in the state where you make your purchases.

  • Pets/Service Animals
  • Other
      • How did the airport get the designator “MCO”?

        The airport designator code “MCO” comes from the former McCoy Air Force Base, named after Colonel Michael N. W. McCoy, on which site, located at -81.08W 28.96 N, and at 113 feet (34 meters) above sea level, Orlando International Airport now stands.

      • How do I charter an aircraft/helicopter?

        The quickest way to get quotes for your charter is either call an aircraft charter company directly or call a broker that deals with charters. Any number of them will show up on an internet search for “Aircraft Charter.” The beauty of aircraft charter is that the company does not need to be based at your departure airport because the aircraft are constantly in use and widely distributed.

      • Can I get a temporary disabled parking permit while in Orlando?

        If you are in possession of a disabled parking permit, you may obtain a temporary permit for use in Florida during your stay. Permits are issued by the Department of Highway Safety & Motor Vehicles from their Motor Vehicle Services offices. The closest office to the airport is located at 8185 Lee Vista Boulevard, Orlando, Florida 32829, telephone number (407) 836-4145, and is open Monday – Friday 8:30-5:00. To obtain a permit, you must:

        • Be present at the office to provide your signature
        • Have your out-of-state/country parking permit
        • Have a letter from your doctor stating your need for a permit for the duration of your vacation
        • Pay $15
      • Where can I rent a cellular/mobile phone?

        Please contact Visit Orlando who should be able to provide you with a list of local companies offering such a service.

      • How do I find out about job opportunities at the airport?

        Applications must be completed online, but must be submitted for specific job opportunities which are currently open, as stated in the Application Procedure, which can be found on the web site, along with our current job postings. The Greater Orlando Aviation Authority only recruits for the Aviation Authority, employment opportunities with the other organizations at Orlando International Airport, such as airlines, cleaners, concessions, parking, etc. are handled by each separate organization that must be contacted directly (see the Employment Guide for more details).

      • Which is the closest airport to Orlando? Disney World?

        Orlando International Airport (MCO) is the closest commercial airport to the world-famous Central Florida attractions (20 miles), the Orange County Convention Center (13 miles), International Drive (13 miles), downtown Orlando (12 miles), and so much more…

        Orlando Executive Airport (ORL) is located near downtown Orlando, but is a general aviation airport and is not served by commercial airlines.

        Orlando Sanford International Airport (SFB) is 33 miles from Orlando International Airport, and 60 miles from Disney World along SR 417 which takes you right past…… Orlando International Airport!

        Orlando Melbourne International Airport (MLB) is 62 miles from Orlando International Airport, and 75 miles from Disney World along I-95 and SR 528 which takes you right past…… Orlando International Airport!

        Orlando International Airport (MCO) the airport that lands you closest to your final destination, wherever that happens to be in Orlando.

         

      • How do I contact Lost & Found?

        Please visit the Contact page of our web site.

        You may also visit Lost and Found in Terminal B on Level 3 (Departures) near the Food Court from 7:00am – 7:30pm daily, or in Terminal C on Level 1 (Ground Transportation) from 8:00am – 4:00pm daily.

      • Unmanned Aircraft Systems (UAS/Drones)

        Per FAA regulations, nobody may operate a UAS / drones of any type within 5 miles of an airport without first contacting the airport or the air traffic control tower. GOAA is working with the FAA and the industry to better serve all affected by these regulations. Please review the maps and links below before operating a UAS / drone.

        FDOT UAS Web Site

        FDOT UAS Brochure

        Orlando International Airport (MCO)
        MCO_UAS
        MCO 5-mile radius
        Contact: AirsideOpsSupv@goaa.org
        Orlando Executive Airport (ORL)
        ORL_UAS
        ORL 5-mile radius

        Contact: OEAops@goaa.org