On April 19, April 20, April 21, April 23, and April 24, 2017, the Automated People Mover (APM) conveying passengers from the main terminal at Orlando International Airport (MCO) to Gates 30–59 for American Airlines, Spirit Airlines, and United Airlines experienced outages. A number of flights were delayed and passengers missed their flight or were re-booked. If you, a family member, or traveling companion were among those passengers who missed a flight or were re-booked due to the APM outages, you may be eligible for compensation.

The following flights have been identified by the affected airlines as having passengers who may have missed flights. The list is sorted by date of travel.

Airline Destination Flight Number Scheduled Departure Length/Flight in Miles
United Chicago 272 4/19/2017 09:05 1,004
American Miami 1064 4/19/2017 09:15 194
American Dallas/Ft. Worth 2625 4/19/2017 09:20 964
Spirit Atlantic City 138 4/19/2017 09:23 852
United Newark 130 4/19/2017 09:34 937
American Philadelphia 1850 4/19/2017 09:55 862
Spirit Kansas City 198 4/19/2017 09:57 1,070
American Miami 557 4/19/2017 10:00 194
American Charlotte 628 4/19/2017 10:20 468
Spirit Detroit 804 4/19/2017 10:21 957
United Newark 372 4/19/2017 10:34 937
American Chicago 129 4/19/2017 10:35 1,004
American Reagan (DC) 2479 4/19/2017 10:40 759
American Phoenix 2023 4/19/2017 10:45 1,843
Spirit Dallas/Ft. Worth 405 4/19/2017 11:01 964
American Philadelphia 2097 4/19/2017 11:05 862
Spirit Houston 713 4/19/2017 11:15 850
United Newark 1965 4/19/2017 11:15 937
American New York 1555 4/19/2017 11:23 943
American Miami 195 4/19/2017 11:28 194
Spirit Cleveland 534 4/19/2017 11:28 896
American Dallas/Ft. Worth 2466 4/19/2017 11:45 964
United Houston 1788 4/19/2017 11:50 850
American Charlotte 481 4/19/2017 11:55 468
United Cleveland 1739 4/19/2017 12:00 896
United Chicago 2784 4/19/2017 12:00 1,004
United Denver 913 4/19/2017 12:05 1,541
American Philadelphia 1728 4/19/2017 12:10 862
Spirit Boston 432 4/19/2017 12:15 1,121
United Newark 1202 4/19/2017 12:17 937
Spirit Minneapolis 250 4/19/2017 12:41 1,309
Spirit San Juan, PR 801 4/19/2017 12:45 1,190
American Reagan (DC) 418 4/19/2017 12:47 759
United Chicago 633 4/19/2017 12:55 1,004
United Houston 1793 4/19/2017 13:05 850
American New York 278 4/19/2017 13:20 943
American Charlotte 487 4/20/2017 05:20 468
United Chicago 725 4/20/2017 05:50 1,004
United Newark 1727 4/20/2017 06:00 937
American Dallas/Ft. Worth 127 4/20/2017 06:00 964
American Los Angeles 998 4/20/2017 06:00 2,209
United Houston 1768 4/20/2017 06:20 850
American Charlotte 461 4/20/2017 06:30 468
Spirit Chicago 910 4/20/2017 06:36 1,004
United Newark 1846 4/20/2017 06:41 937
American Miami 1461 4/20/2017 06:45 194
American New York City 348 4/20/2017 06:55 949
Spirit Atlanta 252 4/20/2017 07:00 403
United Houston 788 4/20/2017 07:00 850
American Philadelphia 639 4/20/2017 07:00 862
American Phoenix 447 4/20/2017 07:00 1,843
American Chicago 1235 4/20/2017 07:05 1,004
American Dallas/Ft. Worth 1289 4/20/2017 07:20 964
United Chicago 2005 4/20/2017 07:20 1,004
Spirit Fort Lauderdale 675 4/20/2017 07:24 180
United Denver 739 4/20/2017 07:40 1,541
United Newark 174 4/20/2017 07:49 937
Spirit Niagara Falls 210 4/20/2017 07:50 1,020
American Dallas/Ft. Worth 934 4/20/2017 07:51 964
United San Francisco 759 4/20/2017 08:00 2,438
Spirit Philadelphia 358 4/20/2017 08:10 862
Spirit Newark 130 4/20/2017 08:16 937
American Charlotte 833 4/20/2017 08:30 468
United Newark 399 4/20/2017 08:45 937
Spirit Detroit 118 4/20/2017 08:45 957
United Washington, DC 221 4/20/2017 08:55 758
United Washington, DC 326 4/21/2017 14:10 758
American Philadelphia 768 4/21/2017 14:10 862
Spirit Atlanta 770 4/21/2017 14:13 403
Spirit Newark 140 4/21/2017 14:27 937
United Chicago 1574 4/21/2017 14:27 1,004
Spirit Plattsburg, NY 306 4/21/2017 14:27 1,202
Spirit Chicago 912 4/21/2017 15:04 1,004
American Reagan (DC) 2491 4/21/2017 15:10 759
United Newark 1764 4/21/2017 15:10 937
United Houston 1230 4/21/2017 15:16 850
Spirit Houston 715 4/21/2017 15:18 850
American Dallas/Ft. Worth 1046 4/21/2017 15:21 964
Spirit Baltimore 782 4/21/2017 15:23 786
American Charlotte 1799 4/21/2017 15:26 468
American Miami 56 4/21/2017 15:37 194
Spirit Minneapolis 248 4/21/2017 15:45 1,309
United Chicago 411 4/21/2017 15:52 1,004
American New York 278 4/23/2017 13:20 943
American Dallas/Ft. Worth 1009 4/23/2017 13:33 964
American Chicago 54 4/23/2017 13:40 1,004
United Newark 1601 4/23/2017 13:46 937
American Charlotte 632 4/23/2017 13:54 468
United Washington, DC 326 4/23/2017 14:10 758
American Philadelphia 768 4/23/2017 14:10 862
Spirit Atlanta 770 4/23/2017 14:13 403
Spirit Newark 140 4/23/2017 14:27 937
United Chicago 1574 4/23/2017 14:27 1,004
Spirit Plattsburg, NY 306 4/23/2017 14:27 1,202
American Charlotte 628 4/24/2017 10:20 468
Spirit Detroit 804 4/24/2017 10:21 957
United Newark 372 4/24/2017 10:30 937
American Chicago 129 4/24/2017 10:35 1,004
American Reagan (DC) 2479 4/24/2017 10:40 759
American Phoenix 2023 4/24/2017 10:45 1,843
Spirit Dallas/Ft. Worth 405 4/24/2017 11:01 964
Spirit Houston 713 4/24/2017 11:15 850
United Newark 1965 4/24/2017 11:15 937
American New York 1555 4/24/2017 11:23 943
American Miami 195 4/24/2017 11:28 194
Spirit Cleveland 534 4/24/2017 11:28 896
American Dallas/Ft. Worth 2466 4/24/2017 11:45 964
United Houston 1788 4/24/2017 11:50 850
American Charlotte 481 4/24/2017 11:55 468

Claim for Compensation

Instructions

If you missed a flight or were re-booked on one of the previously-mentioned airlines from MCO and wish to submit a claim for compensation, please click on the link below.

Online Compensation Claim Form

You also have the option of submitting your information by contacting Johns Eastern Company, Inc. as follows:

Attention: MCO Claims
P.O. Box 110259
Lakewood Ranch, Florida 34211-0004
877-208-8384
Or
MCOClaims@JohnsEastern.com

Compensation Eligibility

Claims related to the APM outages on April 19, 20, 21, 23, and 24, 2017, will not be accepted after 5 p.m. on Monday, August 7, 2017.

Passengers who missed flights or were re-booked to their destination and arrived more than two hours following their originally scheduled arrival time may be eligible for compensation based on the following table:

Compensation Amount Flight Length in Miles to Next Destination
$250 750 miles or less
$400 More than 750 miles and less than 1,500 miles
$600 1,500 miles or greater

Public Records Notice

Florida has a broad public records law. As a result, any written or electronic communication created or received by the Orlando International Airport (MCO), the Greater Orlando Aviation Authority, its officials, employees or Johns Eastern Company, Inc. as its agent for processing claims for compensation related to the APM outages experienced on April 19, 20, 21, 23, and 24, 2017, will be made available upon request to the public and media unless otherwise exempt.