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11/18/2005 - Technology and Innovation Will Make Holiday Travel Easier at Orlando International Airport

ORLANDO, FL - Trips to and from Orlando International Airport this holiday season are covered from arrival to departure with the latest in technology and innovation.. From road traffic to time spent waiting to get through security the emphasis is on enhanced customer service.

"We believe that through innovation and technology we are able to make airport operations more efficient and responsive to the traveler during this peak travel time of the year," says C.W. "Bill" Jennings, Executive Director for the Greater Orlando Aviation Authority.

Some of the innovations being employed at Orlando International include:

  • 5-1-1 Travel Information This new voice activated, menu driven, information phone system can be accessed from any phone, cell or landline in Central Florida. The system enables callers to get the latest roadway travel information, improving the commute to and from the airport. The new 511 service also enables travelers to check on the status of flights and schedules allowing for better coordination to pickup and drop off passengers.
  • E-Pass Garage parking has also gone high tech at Orlando International. The only program of its type in the state, allows parking in the garages by using E-Pass / Sun Pass transponders. Specially designated lanes allow passengers to park in the garages without stopping for a ticket to enter. The amount of time spent in the garage is automatically charged and deducted from the drivers E-Pass / Sun Pass account upon exit from the facility.
  • Parking Space Availability The Greater Orlando Aviation Authority has enlarged the "Red" satellite parking lot by 1700 new spaces. They have been added to help meet the high holiday parking demand.
  • Lost and Found Online Orlando International has taken the traditional Lost and Found department and brought it into the 21st century. By logging on to the airports website at www.orlandoairports.net travelers can file a lost item report and inquire about found items in the airports Lost and Found department.
  • Wireless Internet Access Wi-Fi access, as its commonly called, is now available to travelers in all parts of the airport. This enhanced system allows passengers to access the internet and process information quickly with the aid of a wireless compatible laptop computer or other wireless device. The system also enables airport and airline staff to efficiently and securely process important operational information.
  • CLEAR The nations only registered traveler program is at Orlando International Airport. Through the use of biometrics including finger prints and iris scans, pre-screened and pre-approved passengers are able to avoid the lines waiting to be processed for airport security by the Transportation Security Administration. A specially marked entry is identified at both the "East" and "West" checkpoints that allow "CLEAR" program members to use dedicated security lanes to expedite the security process.
  • On-Ground Radar Orlando International Airport is one of the first airports in the nation that the Federal Aviation Administration has installed and is testing a new high tech on-ground radar system. It allows air traffic control operators to keep airplanes moving on the ground from striking anything including trucks, cars or other planes.
  • All of these innovations are designed to enhance the travel experience to and from the busiest airport in Florida. With the largest volume of passengers in the state this newly employed technology when used with the following travel tips should help make for an easier and more pleasant holiday travel experience at Orlando International Airport.

     

    Orlando International Airport Travel Tips:

    Pack light. Know the airlines checked bag policy and check as much baggage as possible. Confirm dimensions allowed for carry-on luggage.

    Dont forget an official government issued photo identification. Keep it readily available, as it may be required at several points during the journey.

    Before leaving for the airport, call the airline and check 5-1-1 to confirm flight schedules.

    Do not wrap gifts as they may need to be opened and are subject to search. Consider shipping holiday packages and luggage.

    Arrive at least two hours prior to a flight within the United States. Arrive at least three hours in advance for international travel.

    TAKE SECURITY SERIOUSLY! DO NOT MAKE JOKES OR LIGHT HEARTED COMMENTS WHILE BEING PROCESSED FOR A FLIGHT.

    Be prepared to remove jewelry, keys and coats prior to the screening process.

    When possible, leave electronics at home. Laptop computers, personal audio and video systems, hand held video games, cell phones etc. will be inspected and could delay the screening process.

    Do not leave bags or packages unattended or accept items from strangers for transport.

    Carry money, prescription drugs, jewelry and other valuables on the plane.

    Place identification tags on the outside and inside of checked and carry-on luggage.

    Practice patience and enjoy your holiday season.

    Additional information at www.TSA.gov

    Orlando International Airport has scheduled, non-stop service to over 85 cities in the United States and over 22 international cities. Orlando International Airport is the number one airport in North America for customer satisfaction according to a recent J.D. Power and Associates study.

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    For more information, contact Carolyn Fennell at the Greater Orlando Aviation Authority at (407) 825-2055.

     

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