Orlando, FL - The Greater Orlando Aviation Authority has reached an agreement with the Transportation Security Administration (TSA) to initiate the nations first "Private Sector Known Traveler Program" at Orlando International Airport. The volunteer program is intended to improve the quality of the airport and air travel experience by expediting the screening process for frequent travelers. Participant enrollment operations are expected to begin by mid May.
"This joint public/private initiative is expected to be an enhancement of customer service to frequent travelers by providing fast-lane access through standard security procedures. Security has always been one of our highest priorities so, we are pleased to be selected as the first site to explore the feasibility of a private sector registered traveler concept," says C.W. Jennings, Executive Director of the Greater Orlando Aviation Authority.
The Authority will select an airport service provider to design and manage the pilot program. The selection process will begin in mid March. The airport will coordinate with TSA and the private sector providers in management of the pilot project. Additional advantages of the program include more efficient processing, improved customer service and the reduction of congestion at the checkpoints.
Participants in the program will be required to complete an application, provide biometric data including fingerprint and iris identification and pass a security assessment which includes checks with federal law enforcement and intelligence data sources.
By expediting the passenger screening process for frequent travelers, Orlando continues its commitment to excellence in customer service as Floridas busiest airport.
Orlando was recently recognized by J.D. Power and Associates as the number one airport in customer service in North America.
For more information, please contact Carolyn M. Fennell at the Greater Orlando Aviation Authority at (407) 825-2055.
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